Contact Middlewich Machinery in Cheshire
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Frequently Asked Questions
What is the timeframe for initiating a return?
You have 30 days from the date of purchase to initiate a return for any reason.
How do I initiate a return for an online purchase?
To initiate a return, please contact us through our Contact Page. Provide necessary details, including your order number, contact information, and reason for the return.
Can I return a product purchased online but picked up at your store location?
Yes, if the product was purchased online but picked up at our store location, the return must still be initiated through our Contact Page.
How long does it take for the credit to appear on my account after returning an item?
Credit for returned items should appear on your credit card/bank statement within four weeks. An email notification will be sent to you once the credit is processed.
Are there any conditions where returns are not eligible for replacement or refund?
Yes, several conditions may render a product ineligible for replacement or refund, including products not purchased directly from Middlewich Machinery Ltd, products exhibiting physical damage, missing serial numbers, or UPC codes removed from packaging, among others. Please refer to our policy for further details.
